Frequently Asked Questions
Shipping and Delivery
What you lookin’ for?
Our standard shipping typically takes 3-5 business days, while expedited shipping is available for an additional fee. You’ll receive a shipping confirmation email with a tracking number to stalk your package’s every move. Just don’t get too creepy about it.
Unfortunately, we don’t offer international shipping at this time. We apologize for any inconvenience this may cause. We understand the importance of making products available to everyone and we hope to expand our shipping options in the future. Thank you for your interest and understanding.
Of course! We know how important it is to keep tabs on your precious cargo. You’ll receive a tracking number once your package ships, so you can obsessively check its location every five minutes like the rest of us.
While delays and lost packages are rare, they can happen. If your package is delayed or lost in transit, please contact our customer service team and we’ll work with the carrier to resolve the issue as quickly as possible. We’ll also send virtual hugs to make you feel better.
We’ll do our best to accommodate your delivery date request, but we can’t guarantee it. Please contact our customer service team as soon as possible with your order number and requested delivery date. We can’t promise that we’ll be able to make it happen, but we’ll give it our best shot.
Returns and Exchanges
What you lookin’ for?
We want you to be as happy as a clam! That’s why we offer a hassle-free return policy within 30 days of purchase. Please review our return policy for more information and to initiate a return.
Absolutely! We understand that sometimes you need to switch things up. Please review our return policy for more information and to initiate an exchange. We promise not to judge if you can’t decide between the blue or the green.
We understand that returns can be a hassle, so we are happy to cover the cost of return shipping for you. If you need to make a return, please contact our customer service team to arrange for return shipping. Our goal is to make the return process as easy and stress-free as possible for you.
You’re in control! When processing a return, you can choose between a refund to your original payment method or store credit for some future shopping fun. Just let us know your preference during the return process, and we’ll make it happen.
Once we receive your returned item, we’ll process your return or exchange within 3-5 business days. Please allow an additional 3-5 business days for the refund or exchange to appear on your account. We’ll try to make the process faster than the speed of light, but please bear with us.
Payment and Security
What you lookin’ for?
We’re not picky when it comes to payment methods! We accept all major credit cards, Apple Pay and Google Pay for online payments. If you have any questions or concerns about our payment methods, please don’t hesitate to reach out to our customer service team.
Your call. During checkout, you can choose to save your card info for future purchases, or keep it classic by entering the details each time. Rest assured, if you opt to save, we use top-notch security measures to protect your data. We’re all about making your shopping experience smooth and secure!
Transparency is our middle name! There are no hidden fees or additional charges when making a payment on our site. The total cost, including product price and taxes, will be clearly displayed during checkout. So, you can shop with peace of mind knowing there won’t be any surprise costs.
Yes, our website is fully encrypted and secure for online payments. You can shop with confidence knowing that your personal and payment information is protected. We take security more seriously than Batman takes Gotham City.
At this time, we do not offer financing or payment plans. We’re not in the business of lending money like the bank, but we’re always happy to lend an ear.
Customer Service
What you lookin’ for?
We’re always available to assist you! Contact us through phone or email, and you can find our contact information on our website’s contact page. We’re dedicated to offering exceptional customer service and aim to be more than just a support team, but your trusted partner.
We promise not to leave you hanging! We strive to respond to all inquiries within a few minutes. However, please note that response times may be delayed during high volume periods. We’ll try to be faster than the speed of light, but please be patient with us.
Absolutely! We stand by the quality of our products and want you to be completely satisfied with your purchase. If for any reason you’re not satisfied, please let us know and we’ll work to make it right. Our satisfaction guarantee ensures that you can shop with confidence and trust that we’ll do everything we can to meet your expectations.
We understand that sometimes things change. If you need to cancel your order, please contact our customer service team as soon as possible. We’ll do our best to accommodate your request, but we can’t guarantee it if your order has already shipped. We’ll try to be as flexible as a yogi, but please understand that we can’t make miracles happen.
Absolutely! We love hearing from our customers and are always looking to improve. If you have any feedback, suggestions, or ideas about your shopping experience, please feel free to use the feedback button at the bottom of every page on our website. Your input helps us make your future visits even better! And, of course, you can always reach out to our customer service team if you’d like to share your thoughts directly with us.